I wanted a new ironing board, so I went to Sears because I saw the one I wanted in their online catalog. Why wait for a delivered order when you have a Sears store less than 10 miles away? So I went to the store. They had none in stock, but told me I could go to the online terminal and order from there. I tried that, but the computer system was so ridiculous slow that I decided to return home to place my order. Two weeks later the ironing board order was taking too long, so I changed my mind and decided to cancel the back-ordered ironing board. My old one was was okay, and Christmas cost me more than I'd planned, so I called Sears to cancel the ironing board. I had not been sent a shipping confirmation, so I figured it would be no problem to cancel it. Oh, yes, it was a problem. The customer service clerk said "you may refuse delivery," or "return it to the store." So while I was awaiting the inevitable delivery, I changed my mind again and decided maybe I would keep it after all. I'd been wanting this particular ironing board for a couple of years, so okay now I was looking forward to it again. It came today. DO YOU SEE that it cannot sit level? Not EVEN A LITTLE LEVEL! OH MAN, now I have to go BACK to the store to return the darn thing. Who says online shopping is easy? I hate this. AND THE SHIPPING is NOT REFUNDABLE!? Are you kidding me?! SERIOUSLY!? Something that was not in stock at the store? That I could have tested for level before I took it home? I have to pay for shipping? REALLY. OH, I GUESS maybe you can tell I'm mad.STUPID DARNED PAIN IN THE A** purchased online DELUXE IRONING STATION.